In these difficult times we believe it is necessary to renew our promise we made with you when you or your loved one moved into Château Westmount.
We are present 24 hours a day, seven days a week to bring not just quality care, but also human warmth, comfort and for family members, peace of mind. To achieve this, we not only rely on dedicated and heartful employees, and also very competent, but we rely on our most important partners…. you.
It is by being able to establish common goals that we will be able to meet the unique expectations and needs of each resident. We are proud to proclaim loud and clear that our care is personalized because we firmly believe it. Our living environments reflect this commitment, and we can easily see it by looking at the smiles and fulfillment of our residents.
Some of you may have read the article published on December 11th, 2021, in the Gazette newspaper. We are sad to see the interpretation of some of the experiences of the spouse of one of our former residents. Grief is a process that takes us in various directions. Our thoughts are with him and his family. We have always had an open approach with families and residents, and we are available to answer questions or dissatisfactions.
We are proud of the care and services we provide, and we suggest to families who wish it, the installation of a camera. If you have any questions regarding legal limitations or if you need help with installing one, do not hesitate to contact us.
If you would like to know more about our end-of-life care or if you would like to receive information on the accompaniment of bereaved caregivers, please contact the nurse of the living environment of the resident.
For those who would like to comment on the article we invite you to contact The Gazette via their comments section.
We wish everyone a happy holiday season filled with peace and health.