We would like to announce that the CHSLD Château Westmount has been chosen to begin the process towards the change in the vocation of our establishment.
Indeed, starting in October, government representatives will begin work with our management team to establish the needs and implement the necessary changes to transform Château Westmount’s vocation from private to private-contracted.
Although it may seem esoteric at first, fear not. This transformation will not cause negative change for our residents. They will not have to find a new place to live. Employees and management will always be present after this administrative transformation.
We invite you to consult the Questions and Answers included in this article.
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We will keep you informed throughout the process.
The work will start in October and the change of status is scheduled for April 1, 2023.
When this is due to take effect ?
The work to change the vocation from private to “private-contracted” will start in October and the change of status is scheduled for April 1, 2023.
In the meantime nothing will change.
Is the CHâteau Westmount becoming a public establishment ?
Be reassured. The change of vocation does not imply that the government will take over of the establishment. The owner remains the same person as well as the management team.
We will have a private company (C.H.S.L.D. Château Westmount) which will be awarded a contract and sums of money to accommodate only client from the public sector. Client already residing at Château Westmount will automatically become public client.
Employees, managers and departments will remain the same as those you know.
Will the resident need to go live somewhere else ?
Residents who live at Château Westmount will stay. However, contracts governing accommodation costs for private customers will expire on March 31, 2023. As of April 1, 2023, these residents will be considered as long-term care residents by the Ministère de la Santé et des services sociaux du Québec (MSSS).
This means that the monthly cost will be reduced and will be established according to the standards of the MSSS. In addition, some services currently paid for by residents will become covered by the government.
For residents currently in transitional beds, they will be able to request to modify the permanent destination centre for Château Westmount if they wish to stay. Otherwise, they will be transferred to their permanent center as soon as a bed becomes available.
The goal is not to change residents of place, unless a person requests it.
How much will it cost monthly ?
Accommodation costs will be the same as public CHSLDs. these are evaluated according to the person’s income up to a maximum established by the Ministère de la santé et des services sociaux du Québec (MSSS).
You can consult the amounts and the process used to establish them here on the website of the Régie de l’assurance maladie du Québec.
Should we be concern about the quality of the services ?
Château Westmount has always maintained a high level of quality for the services it provides, and this will not change. The purpose of the process is not to reduce services but rather to enhance them.
It will be easier to retain staff because we will no longer have a disadvantage regarding the working conditions offered by the health network.
In addition, special budgets have already been allocated to enhance management staff. An evaluation exercise will take place during the process to ensure that all residents’ needs are met.
We are confident that in the end, the services we will continue to offer will live up to your expectations.
Why is this being done ?
The COVID-19 pandemic has revealed the underfunding of some private institutions and their difficulties in operating normally under these conditions.
The government has taken the decision following certain observations to take charge of the financing of private institutions by integrating them into the network of private-contracted CHSLDs that already exists. This type of vocation has already proved its worth.
Although the CHSLD Château Westmount did not have any operational problems during the pandemic, the government’s decision is addressed to all private CHSLD-type institutions in Quebec.
We accept this decision because it will allow us to normalize the salary situation of our employees in the short term by offering them the same conditions as the rest of the employees in the health network.
Will this means the rules will changes at Château Westmount
No. Management will continue to manage day-to-day operations as it does at this time.
The government’s goal is not to dictate the rules that will be applied in your daily life.
There maybe have small modifications that can be implemented but this will have little impact on life at the Castle.
The government, through the CIUSSS West Island of Montreal, is already a very involved partner with whom we align our policies. The change will be more at the administrative level than at the operational level.
If I am not satisfied, to whom can I complain ?
As always, the management of the CHSLD Château Westmount takes at heart the satisfaction of its clientele, whether private or public. We will always be there to answer your questions or to find a solution if you are dissatisfied.
Regarding the formal complaint process, there will be no change since the Service Quality and Complaints Commissioner of the CIUSSS West Island of Montreal is already responsible for accompanying dissatisfied clients.
If you are disappointed with our response to your problems or concerns, you can contact the Service Quality and Complaints Commissioner at:
1 844 630-5125 or via email email@example.com